Returns Policy

We want you to love our products and service. Each time you visit our site we want to make sure you have the best experience possible, that will make you want to return over and over again and tell all your friends about us!.

If you have changed your mind, or simply no longer want your order you can return the goods within 30 days of receipt. Please contact us via the returns contact form and we will give you the return address.

Please include details of your order number, reason for return, and if you would like a refund or exchange (if available). Once the product has been returned to us, we will issue a refund for the cost of the product. 

Faulty, defective or wrongly delivered goods should be reported to us using our returns contact form. Once we have been made aware of the problem, we will issue you instructions on how to proceed. If we advise you to return a faulty or defective product to us, upon receipt of the parcel at Power of Crystals, product costs will be fully refunded, including the original and return postage costs (where applicable). Please note when making a return in this instance, we will refund your return costs up to a standard parcel Royal Mail first class rate. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.

In all instances, please return products with appropriate packaging (the original, undamaged packaging is best) along with the delivery note, letting us know why you are returning the item. We would advise that you get proof of postage just in case your parcel goes astray.